Hi ​@Himanshi,

I'm sorry to hear your cancellation did not go very smooth 

You say you were charged in March, are you sure are charged you and you did not get a refund from us? If your subscription ended on the 13th of February, you should have received a ‘slotfactuur’ in March. With this slotfactuur, you get a refund for invoices since the cancellation date. Can you please doublecheck this?

And is your mobile phone number deactivated now or is it still active but you can't use it? I would suggest you seek direct contact with one of my colleagues about this matter, since calling our customer service (via +316 1200 1200) can be expensive from abroad, I'll inform you that you can also contact us via Facebook and X!

Hi ​@Maja van KPN 

I received a refund but it considered Feb 13 as the last day. It should have been Jan 1st as cited in the original request and the date when I left.

And no, my sim is still not activated.  I still need help.

Do you resolve issues here? 

Unfortunately it's not possible to resolve this kind of issues via the community ​@Himanshi. It's necessary to be in ‘direct contact’ with one of my colleagues, and that can't be done this way. So I really hope social media is an option for you, if you don;t have any account yourself, maybe ask a friend or relative if they can help you with this?  

​@Maja van KPN I asked a friend to call but they refused to entertain them saying that only I can contact them. On Facebook, also they mentioned that it cannot be resolved without call. Is there another alternative?

About Facebook, were they talking about the refund ​@Himanshi? Or about activating your number again? They should at least be able to manage the refund so I would suggest asking them if they can take care of that part of your problem.

And did they mention what the problem is with your phone number?