Hello, we received a bill for an activation fee, for Internet that did not work at our home. I don’t feel that we should have to pay this bill, as we couldn’t use it. 
First, we went online and used the KPN website and it told us that very fast Internet was available at our apartment.  1000 speed. So we signed up. The boxes came and we installed - but the install boxes were out in the cabinet in the hallway of our building. (KPN should have known this w the address and that our building is really 8 building and they should know install place for their boxes. Hundreds of apartments here. ) they did not say we needed boosters. (So now Extra money every month). When we called this is what we were told- and maybe that would help- your customer service said. We said no to the higher bill and said cancel the service as we can’t use it- there is no signal in the apartment. KPN customer service also said that we would have to pay for someone to come help us solve these problems from KPN and install the equipment. So We mailed the equipment back and now have a bill for connection fees. Thai does not seem right as we cannot use it- and should have been advised it would not work in our type of building. It is KPN wiring in our building-a Ziggo technician told us this when he was at our apartment.

i would like this bill to be removed- what can I do?