Hi, 

Me & my girlfriend have paid the outstanding amount for our phone subscription on 02-11 & 05-11 and received confirmation that our BKR registrations will be closed in 5 working days. 

So far they are still open and we can't get our mortgage approved. Furthermore, we also received an invoice for the next installment payment for the phone which is ridiculous. Your customer service told me to wait another 30 days → which is unacceptable as we will lose the house. 

Can somebody help us?