Hello @Sopheak, thanks for your message and welcome to the KPN Community!

If you received a text message that everything should work, the connection is ready to use. The fastest way to get this problem solved, is calling our customer service on the (free) number 0800 0402.

Hi @Jan van KPN , is it possible to have a technician over to check the installation? It has been 4 days already. I don’t have fiber so the only cable I have is the grey DSL cable which is already plugged in using the Telefoonstekker. Additionally, I also don’t have a customer number. Why? I can’t find it in any of the emails. And I don’t have any invoice yet.

Hi @Sopheak, to see if it's possible to send a technician/mechanic you should call us on the (free) number 0800 0402!