Hello
I got in touch on KPN chat to move my internet subscription to a new flat. The agent said my internet speed is not available at the new address so we changed from 200mb to 100mb. I asked if this is part of my current contract, and the agent confirmed that yes it’s until the end of the current contract, which ends in January.
However on MijnKPN it shows that a new year-long contract has been created. I did not agree to this, and I have the chat transcript to support the confirmation that the change is part of the current contract. I would like KPN to undo this, so that my current contract ends as normal and turns into a month-to-month subscription.