I informed KPN about my upcoming move well in advance, but two weeks before my declared moving date, my internet was unexpectedly cut off. This was the beginning of a frustrating series of events. Assuming there was a network issue, I called in a technician. When he arrived, he discovered that the disconnection was due to my move declaration. In response, I was sent an emergency 5G modem, which I appreciated.

Two weeks later, I moved into my new apartment. However, there was still no internet connection. This is a newly built apartment complex in the heart of Utrecht, with KPN advertisement flyers distributed all around the building. I checked with my neighbors, and they all had internet, indicating that the network infrastructure in the building was not the issue.

When I reached out to customer service, they investigated and concluded that contractors needed to perform some work in the building. A week has now passed, and no one has shown up or provided any updates. Given the circumstances, I strongly suspect that this is not a network infrastructure issue but rather a configuration problem within KPN’s system.

It’s been a month without internet (which I find unfair to pay) emergency package quota is easily consumed in a week. I don’t know what to do at this point other than cancelling my subscription. Is there someone here that can help me with this?