Hello,
I have demanded to terminate my subscription on 04.01.2021, afterwards I got an automatic reply e-mail which quotes KPN would evaluate my application in 14 days and call me via a public-hidden number.
Today, it is 21.01.2021, 17 days past, and I am sure the mention in the email is not “werkdagen”. Is this normal? Is KPN always too late when it comes to terminate?
Thanks.