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The fiber cable is broken: can you send a technician?

  • 5 December 2022
  • 5 reacties
  • 72 keer bekeken

Hi,

Our fiber connection broke down at ********** . Can you kindly make an appoint asap for a technician to come by? Many thanks. 


Admin: gegevens verwijderd i.v.m. privacy

Beste antwoord door Remco van KPN

Hi @Jojo21, not a problem! I've planned an appointment with a mechanic on Thursday, the 8th of December between 13.00 and 17.00. This was the earliest open block in the schedule. We can reschedule if this isn't a convient time. I also activated an extra data bundle of 100 GB on your mobile number so you can bridge the gap. Please let me know if you have any more questions!           

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Thomas van KPN
Moderator
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Hi @Jojo21, welcome to our forum!
The quickest way to reach our customer service for incidents like this is by phone on 0800-0402
My colleagues can help you with this 24x7


  • Nieuwkomer
  • 6 december 2022

Hi @Thomas ,

 

I have tried the number multiple times, yesterday it was impossible to reach out. Usually, the hotline is not too helpful tbh. Is there another way to arrange an appointment? Many thanks.


Remco van KPN
Moderator
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Hi @Jojo21, not a problem! I've planned an appointment with a mechanic on Thursday, the 8th of December between 13.00 and 17.00. This was the earliest open block in the schedule. We can reschedule if this isn't a convient time. I also activated an extra data bundle of 100 GB on your mobile number so you can bridge the gap. Please let me know if you have any more questions!           


  • Nieuwkomer
  • 7 december 2022

Hi,

Thank you so much for your help @Remco_ ðŸ˜Š


Remco van KPN
Moderator
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@Jojo21 Not a problem at all. Please let me know if you need any further assistance :-) .