Beantwoord

Unable to change Mobile abonnement

  • 9 May 2024
  • 2 reacties
  • 13 keer bekeken

I am well over my mobile contract time period and can’t change my mobile abonnement online because My KPN website doesn’t show any option under - “Kies een ander abonnement”. Is cancelling the mobile subscription the only option now? If that’s the case I will rather switch to a different company than KPN because it is terrible that they make it difficult for the customer to be able to choose the product of their own choice. Can anyone help to solve this problem?

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Beste antwoord door Noordzee 9 May 2024, 14:41

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2 reacties

Reputatie 7
Badge +28

Hello @JSA81 ,

Go to the KPN-store in the city. Or call tomorrow with 0800-0402. They can help you. 

Will do! Thanks. It’s a shame they show the option online (which doesn’t work) and then the customer has to go through the hassle of going to the store. 

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