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Hi!

I saw many posts with the same symptoms, but wasn’t able to find any tutorial or a solution. It would be nice to have some debugging tutorial to collect more information (Or a modem that does it automatically)

I only have one modem that does 3 wifi networks(2.4G, combined, 5G). I have 7 devices that connect to 2.4G or 5G, sometimes I use combined

I have KPN Box 12 and my internet often stops working, requiring approximately 5 minutes to reconnect(Sometimes it takes too long so I restart modem, it helps)

I noticed that it often happens when I open my work laptop that automatically connects to corporate tailscale VPN, it may be related. Then internet stops

When it happens, I go to modem UI (http://192.168.2.254/2.0/gui/#/) and look for logs. Modem reports that internet is not available and logs show an error
Connection has been terminated: remote station is not answering to LCP Echo requests.
Connection to the Internet has been terminated. (Reboot, Reconfiguration, forced termination)


I tried resetting my modem, I tried changing cables, but it didn’t help. Maybe I need to try doing something with a fiber box or try another modem

Could you please help me and advise what can I do to investigate it further and solve it?

Hi ​@krock21,

At this point, I would indeed suggest doing something with the fiber box; can you please disconnect the power for 2 to 3 minutes? That way, it will load the connection again and I hope this will fix the problem!

 

Hi ​@krock21, did you manage to give the fiber box a restart and what was the outcome? 🙂

Hi!

I will wait for the next outage and try it then

I did not have such issues for a while now

I can post updates here or you can close this thread and I will create a new one with an update

Ah, it's nice to know it hasn't happened for a while now 😊

If the exact same problem occurs, you can update here!

I just had an issue again. This time in the logs I see:

```

TR-069 connectivity to (hengelo0.cust.kpn.net) has been initiated

TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed

```

 

I see this log every 2 hours, and just now internet dropped with it

 

I powered off fiber box for 3 minutes, but it didn't help

 

I suspect it may be a router issue (KPN Box 12). I will try to change it to my own one and see

Reageer


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