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The big Experia September update broke video streaming and assests loading

  • September 17, 2024
  • 1 reactie
  • 21 keer bekeken

Hello everyone,

 

So...big update last week, which not only removed without warning all network configurations (port forwards, DHCP rules, even the login password), breaking the connection to every server in the house, but since then, all streaming videos are not working (X, Prime, D+, Max).

 

Furthermore, the assets (images) used in some apps refuse to load (i.e., Pepper, Amazon).

 

It's not the device, since everything runs perfectly as soon as I switch to mobile data.

 

It's not the Wi-Fi configuration because Speedtest reports the usual numbers.

 

So, it's either a fault on @kpn's side or intentionally made to boost SuperWifi devices sales. Either way, I'm already looking for an alternative provider.

 

Regards,

CM

Beste antwoord door Erwin van KPN

Hi @CalinM . Welcome to the KPN community. 

It certainly wasn't our intension to break your network.  What kind of experiabox are you using? And did you manage to get it working again? 

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

1 reactie

Erwin van KPN
Moderator
  • Moderator
  • Antwoord
  • September 19, 2024

Hi @CalinM . Welcome to the KPN community. 

It certainly wasn't our intension to break your network.  What kind of experiabox are you using? And did you manage to get it working again?