Beantwoord

ASUS RT-AC68U with 200MB fiberglass

Forum|Forum|5 years ago
December 2, 2020
7 reacties
352 keer bekeken

akettler
Nieuwkomer

Hi,

sorry for writing in English, but my dutch isn’t that great and I wanna make sue I do understand any replies properly.

I have following problem, I’m using an Asus RT-AC68U as my only router and that worked like a charm until today. Today, my connection was changed from 50Mbit to 200Mbit and all of a sudden, no connection at all anymore.

In the router’s settings I get a message that ‘Your ISP’s DHCP does not function properly.’

I’ve powered off and on again, both the router and the wall box (don’t really know the name of it. It’s where the WAN cable comes out) to no success. I’ve followed the instructions on kpn’s choose your own modem site but no success either. I’ve noticed that when I enter credentials (e.g. internet / internet) the connection status changes to ‘Disconnected’, so doesn’t seem I need it (?).

I’m running out of ideas what to try.

Is there some specific configuration changes between 50Mbit and 200Mbit on KPN?

Beste antwoord door akettler

thanks a lot everybody for the suggestions.

I had a mechanic from KPN help me fix the problem Friday morning.

Seems there was some problem at the nearest network central that was indeed unfixable from my home.

But now everything works fine!

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

A

akettler
Auteur
Nieuwkomer
Forum|Forum|5 years ago
December 2, 2020

I have tried now as well with the Experia box v10 I had still lying around but no luck with that one either. No internet at all.

Like

+17

Lisa
Oud moderator
Forum|Forum|5 years ago
December 5, 2020

Welcome here @akettler! I'm sorry for my late response. We should have spotted your topic sooner. From reading your topic, I would recommend you to use the V10 at first and see if the connection works with the V10. Sadly this didn't work out at all. If you agree, I'll take a look at your connection in our system and see if somethings’ wrong with the new connection. Could you provide your profile with your personal details? Postal code, house number, and customer number would be great!

Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.

Like

wjb
Forum|Forum|5 years ago
December 5, 2020

Am I correct when I think you had a Telfort subscription and that the change of the contracted bandwidth implied that you now have a KPN Hussel subscription?

Be positive, avoid negativity, enjoy life and stay healthy!

Like

+23

Maja van KPN
Moderator
Forum|Forum|5 years ago
December 6, 2020

We haven't heard from you again @akettler, do you still need our assistance? If so, can you please update your profiel and give me a heads up if you’ve done so? I'd like to run a diagnostic on your line, to see if I can find any errors!

Like

GrandM1961
Helper
Forum|Forum|5 years ago
December 6, 2020

I have a nice manual but only written in Dutch and that works like a charm with the asus router. I will give you the link and hopefully you can at least read a bit of Dutch.

https://bashoogers.nl/wp-content/uploads/2020/04/V4_HANDLEIDING_EIGENROUTERKPN.pdf