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Can't make a new e-mail adress on my new account: "Dienst email niet gevonden voor uw account"

  • July 3, 2023
  • 3 reacties
  • 65 keer bekeken
J
Nieuwkomer

Hello I'm having trouble setting up a new email address after logging in ( https://email.kpn.com ) I get this message Dienst email niet gevonden voor uw account. Unfortunately, I can't do anything. And it is important to send an e-mail to KPN.

Beste antwoord door Sanne van KPN

Hi @Jurand83 and welcome to our forum! 

Odd that this isn't working, especially since your services have been active since the 17th of June. 😕 
Just to make sure, you’re following the steps for creating an e-mail alias? I've put the page through Google Translate for you so it should show up in English. 

I should note it's not possible to e-mail us. You can contact us by phone if you have any urgent questions or issues. You can reach us on 0800-0402 on business days between 8:00 - 18:00 and on Saturdays between 8:00 - 17:00. 

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    3 reacties

    A
    • Anonymous
    • July 3, 2023

    Hello @Jurand83 New customers have to wait a few days before they can make 1 ore more mailaccounts. You can try again end of this week.

    Good luck

      J
      Nieuwkomer
      • Jurand83
      • Auteur
      • Nieuwkomer
      • July 3, 2023
       
      Hi I know that new ones have to wait a few days, I have an account since June 17th
      Sanne van KPN
      Moderator
      Forum|alt.badge.img+20
      • Sanne van KPN
      • Moderator
      • Antwoord
      • July 6, 2023

      Hi @Jurand83 and welcome to our forum! 

      Odd that this isn't working, especially since your services have been active since the 17th of June. 😕 
      Just to make sure, you’re following the steps for creating an e-mail alias? I've put the page through Google Translate for you so it should show up in English. 

      I should note it's not possible to e-mail us. You can contact us by phone if you have any urgent questions or issues. You can reach us on 0800-0402 on business days between 8:00 - 18:00 and on Saturdays between 8:00 - 17:00. 

      ~(˘▾˘~) (~˘▾˘)~

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