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Hi good day, i would like to ask how come the emails the we send from our systems gets rejected from our clients using KPN as their mail service. 

reject message as shown below

 

<client>.kpnxchange.com rejected your message to the following email addresses:

<recipient_email>
A problem occurred while delivering your message to this email address. Try sending your message again.
 

<client>.kpnxchange.com gave this error:
Mail rejected.

 

Diagnostic information for administrators:

Generating server: VE1PR10MB3376.EURPRD10.PROD.OUTLOOK.COM

<recipient_email>
<client>.kpnxchange.com
Remote Server returned '550 5.0.0 Mail rejected.'

Send and email to abuse@kpn.com with your question and attach an example of such a mail that was rejected.

The abuseteam of KPN also handles email and spamfilter.

Send and email to abuse@kpn.com with your question and attach an example of such a mail that was rejected.

The abuseteam of KPN also handles email and spamfilter.



i see, thanks for that

Hi @jvdagaang, I see @wjb has pointed you in the right direction :relaxed: Has the Abuse team been able to fix this?

I haven’t heard from you again, so I’m assuming don’t need any more assistance. If you have any other question, please let me know!

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