Skip to main content
Antwoord

Missing some folders

  • October 22, 2019
  • 2 reacties
  • 75 keer bekeken
B
Nieuwkomer

Hi Guys,

when logging into my account today I could still find all my folders (around 35) under “incoming mail”.

Well, during the updating of my emails and moving them into the right folder,  suddenly  approx. 30 folders went missing.   Can’t tell where they’ve gone.  Very, very strange.  

So, is KPN working right now on the mail-accounts, or why can those folders disappear ??

What can I do now to find them back, as there are a lot of important emails missing. 

Thanks for your support. 

Biggi 

 

 

 

Beste antwoord door Joran

Hi Biggi, welcome here! That is indeed strange. The migration should not cause mailboxes to disappear. Does this concern the mailbox you've used to create this forum profile? If not, could you update your profile with your zipcode/homenumber/customer number and add the affected mailbox in the “Persoonlijke opmerkingen” field?

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    2 reacties

    Joran
    Wijsgeer
    Forum|alt.badge.img+28
    • Joran
    • Oud Moderator
    • Antwoord
    • October 23, 2019

    Hi Biggi, welcome here! That is indeed strange. The migration should not cause mailboxes to disappear. Does this concern the mailbox you've used to create this forum profile? If not, could you update your profile with your zipcode/homenumber/customer number and add the affected mailbox in the “Persoonlijke opmerkingen” field?

    Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
    Erik van KPN
    Moderator
    Forum|alt.badge.img+33
    • Erik van KPN
    • Moderator
    • October 25, 2019

    Hey @Biggi, you haven't responded yet. Can you please fill in your forum profile as Joran describes? We can then check what's happening here. 

    "That might be the most important thing to understand about Humans. It's the unknown that defines our existence. We are constantly searching, not just for answers to our questions, but for new questions." - Benjamin Sisko

    De Kennisbank

    Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

    ...

    Community voorwaardenAccessibility statement