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Cancellation policy for moving abroad

  • July 21, 2022
  • 1 reactie
  • 185 keer bekeken
Brigi Ceballos
Nieuwkomer

Hi, 

 

I´ve communicated to the customer service that we are moving abroad and therefore we want to cancel the subscription as of 31st of July.

 

I need to return the equipment but I haven´t received the box yet, when are you planning to send the me box? we are leaving in one week.

 

Thanks.

Beste antwoord door Bram van KPN

Welcome to the KPN forum @Brigi Ceballos! 

In this case I think the best thing to do is call 0800-0402 again and have them confirm the cancellation went through okay. 

We also have a page on moving abroad that will help you step-by-step on what to do. The page is in Dutch, I've translated the same page into English here. 

If you have any questions and the customer service can't help please fill in your profile here. That way I can see your contract and help you further on how to handle this situation. 🙂

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    1 reactie

    Bram van KPN
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    • Bram van KPN
    • Oud Moderator
    • Antwoord
    • July 21, 2022

    Welcome to the KPN forum @Brigi Ceballos! 

    In this case I think the best thing to do is call 0800-0402 again and have them confirm the cancellation went through okay. 

    We also have a page on moving abroad that will help you step-by-step on what to do. The page is in Dutch, I've translated the same page into English here. 

    If you have any questions and the customer service can't help please fill in your profile here. That way I can see your contract and help you further on how to handle this situation. 🙂

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