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Beantwoord

Cancelled my subscription: how to return the modem?

  • November 28, 2022
  • 2 reacties
  • 197 keer bekeken
B
Nieuwkomer

Hello, I cancelled my home internet subscription after a 1 year contract but I did not receive any letter on how and where to return the modem.

Can you please help?

Thanks

Beste antwoord door Anonymous

Hello @Baziz 

 

Did you receive a confirmation that your subscription is terminated?

You can send the modem and poweradapter in any suitable box to the following address:

KPN
Antwoordnummer 10119
2400VB Alphen aan den Rijn

 

You can give the box off at any PostNL point, make sure you keep the receipt for a couple of months.

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    2 reacties

    A
    • Anonymous
    • Antwoord
    • November 28, 2022

    Hello @Baziz 

     

    Did you receive a confirmation that your subscription is terminated?

    You can send the modem and poweradapter in any suitable box to the following address:

    KPN
    Antwoordnummer 10119
    2400VB Alphen aan den Rijn

     

    You can give the box off at any PostNL point, make sure you keep the receipt for a couple of months.

    B
    Nieuwkomer
    • Baziz
    • Auteur
    • Nieuwkomer
    • November 28, 2022

    Yes I switched to a different provider and they handled the transfer. KPN sent me a message that they will send a box for returning the equipment but I did not receive anything since then. But thank you I will send it to the address that you provided.

      De Kennisbank

      Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

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