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Cancelled subscription, but still receive invoice after migration

  • May 20, 2022
  • 2 reacties
  • 32 keer bekeken
A
Nieuwkomer

Hi, I have cancelled my mobile subscription (***) on April 30 th, 2022. I have moved out of the country on the same day. I got the confirmation email as well. Still i am receiving invoices and money has been deducted from my account. could you please help here to get my money back and close my subscription as well.

 

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Beste antwoord door Rutger van KPN

@Ayyappan Welcome to our forum. 

I see that both contracts have ended on 01-05-2022, because the invoice for this month was already made, you received this one. 

This month you should receive an end invoice, where the money which has been payed too much will be refunded. 

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    2 reacties

    A
    Nieuwkomer
    • Ayyappan
    • Auteur
    • Nieuwkomer
    • May 20, 2022

    I had called KPN customer service to cancel my subscription over the phone on March month itself

    Rutger van KPN
    Slimmerik
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    • Rutger van KPN
    • Oud Moderator
    • Antwoord
    • May 22, 2022

    @Ayyappan Welcome to our forum. 

    I see that both contracts have ended on 01-05-2022, because the invoice for this month was already made, you received this one. 

    This month you should receive an end invoice, where the money which has been payed too much will be refunded. 

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