Cannot change billing bank account

I tried changing my bank account from:

Producten → Persoons- en betaalgegevens → Betalingsgegevens

After I change my account, on top of the page it says “Uw wijzigingen zijn verwerkt.” and the iban seems to change. But after I refresh the page the old IBAN is back. I cannot change my IBAN. The old one keeps staying. Is there another way to change my bank account?

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Hi @denizy, welcome! After you change the IBAN, this needs to be processed throughout our systems. This can take up to 24 hours. During that time, the MijnKPN will still display the old IBAN.

If you check it now, do you see the new IBAN?

Hi @Erik_ , yes I just checked and it is still my old IBAN. I think it might be a bug.

Hi @denizy, that's very unfortunate to read! Best thing to do is call our customerservice (0800-0402). My colleagues will help you change the IBAN! I'm very sorry it didn't work out via MijnKPN.

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