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I can't change my address while ordering a new phone

  • sep. 15, 2023 1:22 p.m. UTC
  • 1 reactie
  • 20 keer bekeken
Nieuwkomer

Hello,

I am trying to extend my subscription with a new phone but when I try to order it, it shows my older adress and it doesnt let me change during the ordering process. 

However I changed my adress in MyKPN, it doesnt reflect to the ordering process.

Can you help?

Beste antwoord door Thomas van KPN

Hi @efeeyuboglu , welcome to our forum!
It can take a couple of days before your adress has changed on our side.
It's been a couple of days, is your adress correct now?

If your old adress still shows you can give us a call on 0800-0402, my colleagues there can check your data and help you with your order.
You can also go to one of our physical shops for this.

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    Thomas van KPN
    Moderator
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    • Thomas van KPN
    • Moderator
    • Antwoord
    • sep. 20, 2023 10:56 a.m. UTC

    Hi @efeeyuboglu , welcome to our forum!
    It can take a couple of days before your adress has changed on our side.
    It's been a couple of days, is your adress correct now?

    If your old adress still shows you can give us a call on 0800-0402, my colleagues there can check your data and help you with your order.
    You can also go to one of our physical shops for this.

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