Skip to main content
Beantwoord

I still get an invoice after I cancelled my subscription

  • August 10, 2023
  • 1 reactie
  • 43 keer bekeken
iwashi
Deelnemer
Forum|alt.badge.img

Hi there 

I cancelled the internet connection which ends 1st August but I have got the full ammount of August invoice that is EURO60,68 and the invoice number is ***********.
Should I pay the full ammount and advise me why if I should?

Beste antwoord door Anonymous

Hi @iwashi 

 

There is a notice period of 1 month, did you cancel it 1 month in advance and received a confirmation?

It is normal that the invoice after cancellation is the usual amount, the invoices are made in advance, KPN will refund the overpaid amount on the next invoice.

Not paying just like that causes a lot of hassle because you receive reminders and it can end up with a debt collection agency.

If you can't afford to pay it, request a deferment of payment: https://www.kpn.com/service/administratie/facturen/online-betaalafspraak-maken.htm

You will get the “Betaalcode” after missing the payment.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

1 reactie

A
  • Anonymous
  • Antwoord
  • August 10, 2023

Hi @iwashi 

 

There is a notice period of 1 month, did you cancel it 1 month in advance and received a confirmation?

It is normal that the invoice after cancellation is the usual amount, the invoices are made in advance, KPN will refund the overpaid amount on the next invoice.

Not paying just like that causes a lot of hassle because you receive reminders and it can end up with a debt collection agency.

If you can't afford to pay it, request a deferment of payment: https://www.kpn.com/service/administratie/facturen/online-betaalafspraak-maken.htm

You will get the “Betaalcode” after missing the payment.

    De Kennisbank

    Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

    ...

    Community voorwaardenAccessibility statement