Skip to main content
Beantwoord

Is the phone insurance active?

  • June 6, 2023
  • 1 reactie
  • 50 keer bekeken
D
Deelnemer

Good morning

I ordered a subscription phone but forgot to mark it with insurance.

I bought insurance later but I don't see it on my invoice. Is the insurance active?

Beste antwoord door Denise van KPN

Hi @DawidW, it should show in MijnKPN.

But I also checked it for you. I see you don't have an insurance at the moment.

I can see that you did order an insurance on the 24th of April. However, this order was cancelled almost immediately. I don't know why, though. You order your new phone on April 12, and received your phone on April 14. You ordered the insurance on April 24, which is well within the 30-day timeframe you have to order the insurance.

Unfortunately, it is now no longer possible to get an insurance for your new iPhone.

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    1 reactie

    Denise van KPN
    Moderator
    Forum|alt.badge.img+20

    Hi @DawidW, it should show in MijnKPN.

    But I also checked it for you. I see you don't have an insurance at the moment.

    I can see that you did order an insurance on the 24th of April. However, this order was cancelled almost immediately. I don't know why, though. You order your new phone on April 12, and received your phone on April 14. You ordered the insurance on April 24, which is well within the 30-day timeframe you have to order the insurance.

    Unfortunately, it is now no longer possible to get an insurance for your new iPhone.

    Anoshe

    De Kennisbank

    Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

    ...

    Community voorwaardenAccessibility statement