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Moving to a new apartment without fiber, how to proceed?

  • December 11, 2024
  • 1 reactie
  • 28 keer bekeken
J
Helper

Hello,

I am currently a customer having a KPN Fiber, however, I will move to a new apartment and I already checked: They do not have Fiber yet. How should I proceed from here?

Can I transfer my current subscription (and therefore need to downgrade from Fiber due to not having it yet at my new apartment)?

How would that work?

Thank you

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1 reactie

Remco van KPN
Moderator
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That's unfortunate ​@jmasc. You are still under contract with us? If we can deliver on a alternative connection, we are able to transfer your current contract to your new apartment. I would advise you to contact our customer service. You can make an appointment on the following page. We will call when it's most convenient for you!

De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

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