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No order confirmation received

  • November 1, 2022
  • 3 reacties
  • 31 keer bekeken
Q
Nieuwkomer

Hello, I have helped a friend apply for WIFI for her home on KPN website on 23rd October. KPN said it would send her a confirmation letter afterwards. But so far she received nothing fron KPN. What should we do? Do we need to apply again?

Beste antwoord door Bram van KPN

@Qian Wang sorry to hear your order didn't go through. I`m curious though why the colleague didn't start a new order instead of referring you to the KPN forum. Because of some data we need to ask for confirmation when ordering a new subscription, ordering through the phone is always preferred. 

Does it involve an offer that can't be ordered through our site (Google translate link)? 

What I can at least do for you is see if there is a clear reason the order was cancelled. Please fill in your profile to allow me to see your data in our system. 🙂

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

3 reacties

K
Wijsgeer
Forum|alt.badge.img+7
  • kevster
  • Wijsgeer
  • 917 reacties
  • November 1, 2022

Call the customer service 08000402

Q
Nieuwkomer
  • Qian Wang
  • Auteur
  • Nieuwkomer
  • 1 reactie
  • November 2, 2022

Thank you for your commet. We called. They said they could not find our order and ask us to come to this forum.

Bram van KPN
Wijsgeer
Forum|alt.badge.img+17
  • Bram van KPN
  • Oud Moderator
  • 7879 reacties
  • Antwoord
  • November 3, 2022

@Qian Wang sorry to hear your order didn't go through. I`m curious though why the colleague didn't start a new order instead of referring you to the KPN forum. Because of some data we need to ask for confirmation when ordering a new subscription, ordering through the phone is always preferred. 

Does it involve an offer that can't be ordered through our site (Google translate link)? 

What I can at least do for you is see if there is a clear reason the order was cancelled. Please fill in your profile to allow me to see your data in our system. 🙂

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