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No order confirmation received

  • nov. 1, 2022 1:53 p.m. UTC
  • 3 reacties
  • 60 keer bekeken
Nieuwkomer

Hello, I have helped a friend apply for WIFI for her home on KPN website on 23rd October. KPN said it would send her a confirmation letter afterwards. But so far she received nothing fron KPN. What should we do? Do we need to apply again?

Beste antwoord door Bram van KPN

@Qian Wang sorry to hear your order didn't go through. I`m curious though why the colleague didn't start a new order instead of referring you to the KPN forum. Because of some data we need to ask for confirmation when ordering a new subscription, ordering through the phone is always preferred. 

Does it involve an offer that can't be ordered through our site (Google translate link)? 

What I can at least do for you is see if there is a clear reason the order was cancelled. Please fill in your profile to allow me to see your data in our system. 🙂

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3 reacties

Wijsgeer
Forum|alt.badge.img+8
  • kevster
  • Wijsgeer
  • nov. 1, 2022 11:20 p.m. UTC

Call the customer service 08000402

Nieuwkomer
  • Qian Wang
  • Auteur
  • Nieuwkomer
  • nov. 2, 2022 12:10 p.m. UTC

Thank you for your commet. We called. They said they could not find our order and ask us to come to this forum.

Bram van KPN
Wijsgeer
Forum|alt.badge.img+17
  • Bram van KPN
  • Oud Moderator
  • Antwoord
  • nov. 3, 2022 6:30 p.m. UTC

@Qian Wang sorry to hear your order didn't go through. I`m curious though why the colleague didn't start a new order instead of referring you to the KPN forum. Because of some data we need to ask for confirmation when ordering a new subscription, ordering through the phone is always preferred. 

Does it involve an offer that can't be ordered through our site (Google translate link)? 

What I can at least do for you is see if there is a clear reason the order was cancelled. Please fill in your profile to allow me to see your data in our system. 🙂

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