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One-off cost question. Where did the extra cost come from?

  • February 21, 2022
  • 1 reactie
  • 98 keer bekeken
G
Nieuwkomer

Hi. I have been charged a one-off cost for the month of February and I don’t exactly understand why. It should be a normal month, with no changes in my subscription plan or any instalation fees, so I’m not sure where the extra cost comes from. I have already paid instalation costs in my first month after I subscribed, back in November. Could you look into this please?

Beste antwoord door Thomas van KPN

Hi @GanXime, welcome to our forum! These costs should be explained on the invoice. You can download this in your MijnKPN

If you can't find it or have any questions about I can also take a look at the invoice for you. Could you update your profile and let me know?

 

*admin edit: havent heard back from you so I'm asssuming you've found the explanation! If not, you know where to find me!

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1 reactie

Thomas van KPN
Moderator
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  • Thomas van KPN
  • Moderator
  • Antwoord
  • February 23, 2022

Hi @GanXime, welcome to our forum! These costs should be explained on the invoice. You can download this in your MijnKPN

If you can't find it or have any questions about I can also take a look at the invoice for you. Could you update your profile and let me know?

 

*admin edit: havent heard back from you so I'm asssuming you've found the explanation! If not, you know where to find me!

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