Its a long story

I have kpn connection, and the kpn box is installed in the entrance of the house. We don’t have Ethernet cable from kpn box to Living room. I tried with kpn wife points that didn’t help.

i have a coaxial cable already installed in the house from Main entrance to living room. So. I thought using a MoCa adapter to get a wired connection. I contacted customer care on 15-Nov-2024 and explained the situation and she shred a kpn webshop link to find the MoCa adapter. Unfortunately we don’t find anything. Then she suggested to buy from other shops and kpn will adjust the purchase amount in the next invoice. And she also raised a request for the same

i bought a MoCa adapter, and installed on 18-Nov-2024. And it was working pretty well. I called customer care asking about what happened to the refund request and explained that MoCa device is working fine and it solves my problem and it cost me 90 EUR.

the customer care guy (intelligent) told me that 90 EUR is too much amount, You can return that device, we will send you a technician and he will install the Ethernet cable and that we will do it with free of cost. And he made a appointment for next day (19-Nov-2024)

Technician visited the house on 19-Nov-2024, he want to pull out the coaxial cable and install the Ethernet. The cable was too hard, he pulled hard and broke the cable in both end and now coaxial becomes unusable for ever.

here, i am help less. I had to take his service. Otherwise I don’t have a internet. Otherwise I should have asked him to leave

next he found old telephone line path and again same thing he broke that as well.

again tried one more path in the bed room, it worked. From there he keep the cable laying on top of the wall and bring to Living room.

he prepared an invoice for EUR 200. And ask me contact customer care for wave the amount.

customer care says you have to pay. Is this the way kpn treats customers??

whose fault here? I was happily using internet, customer care guys send a technician and he broke lot of things and asking us to pay EUR 200.