Hello. I would need a refund from the 1st September until December included. It’s been a nightmare. 

One month before September I announced my change of address. They promised around 30 times different people of course, that they will connect the internet soon. Firstly, I was not informed that I can get an emergency package, which I found out a week after moving. Once they send it, of course it works absolutely terrible and besides that, we have to call every time the data is over, which was almost daily; + of course waiting 20/30 min for someone to answer. I’ve said several times that I need an update because I work from home and obviously I can’t work without internet.

I’ve been promised that they will come to install the glass fiber, and after waiting and waiting and calling to all numbers possible, months later they told me that they can’t install it because the cable installation in the street was not made. (which before was confirmed the opposite by your colleagues). After months of calling they asked me why I was waiting for the glass fiber when they had no intention of connecting it any time soon and that I need to request the copper installation, and when the glass fiber will be ready, they will switch. 

So basically I lost 4 months with this nonsense because you people don’t know how to deal with customers . I was lied by your 30 different colleagues with so many excuses I can’t even mention. 

I want my full refund for the months where I did NOT have internet, and all the struggle behind it.