Request for refund because I didn't receive the modem

Dear Team

I am writing to follow up on my previous request for assistance regarding my internet subscription payment. As previously mentioned, I have paid for the subscription on December 26, 2022, but have yet to receive the modem required to use the service.

I have tried to contact customer service multiple times regarding this issue, and was advised to file a reclamation on your website. However, I was unable to find the process for doing so. Therefore, I am reaching out to request your assistance in filing a complaint.

I would appreciate it if you could guide me through the process of filing a reclamation on your website, or if you could file it on my behalf. I am hopeful that this issue can be resolved promptly so that I can begin using the service that I have paid for.

Thank you for your attention to this matter. I hope to hear back from you soon.

Sincerely,

Hocine