I am a new customer. I joined on 22nd October, 2024. But for some reason I received 3 invoices in my email. 3 separate invoices. My monthly subscription is 55/month. But I received 3 invoices, 40euros, 35euros and one for 55euros. Only one can show in my kpn. I tried calling twice but the person on the other side of the call said they don’t know about the other 2 invoices because only 1 shows in my kpn.But the money was deducted from my account. I refunded it. Only left for the invoice that shows in my kpn. And I got another email from kpn saying I need to pay in 5days.
But I don’t understand how is it possible that I subscribed for 55/month and I am getting such a big bill for just 1month.
I couldn’t get any explanation from the call center because they said they cannot see the invoices. They only see one.
I'm sorry to hear you're facing this weird problem 
If there is only 1 published invoice, that should be the only one you should pay so I don’t understand what the other deducted amounts are for. This isn't something I can check out or fix, so I strongly suggest you contact the departement ’collections’ within office hours, they are able to check the 3 transactions to find out where this is going wrong. You can make an appointment via our digitale assistent, I really hope this can be fixed soon!
Is there any progress
I am on vacation out of Europe till next month. I asked a friend to pass by the KPN office and ask but they couldn’t assist her. They said they needed my ID to check for the other 2 invoices because they couldn’t see them in the system. They only see one.
I'd like to take a look myself
Reageer
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