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Wrong invoice: internet outside NL is charged

  • July 4, 2023
  • 2 reacties
  • 54 keer bekeken
A
Nieuwkomer

In the last invoice for the period from 01.06. until 30.06. I was charged for internet outside the Netherlands even though I have an unlimited package that includes internet use in other EU countries as well.
Please correct invoice.

Beste antwoord door Marcia van KPN

Hi @Ante1974, were you inside the EU or somewhere else? Is it possible you’ve made contact with an network outside of the EU? If you would like me to look into it, could you please update your forum profile with your adress, customer number and 06-number? 

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    2 reacties

    Marcia van KPN
    Moderator
    Forum|alt.badge.img+33

    Hi @Ante1974, were you inside the EU or somewhere else? Is it possible you’ve made contact with an network outside of the EU? If you would like me to look into it, could you please update your forum profile with your adress, customer number and 06-number? 

    Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
      wjb
      Wijsgeer
      • wjb
      • July 7, 2023

      In the last invoice for the period from 01.06. until 30.06. I was charged for internet outside the Netherlands even though I have an unlimited package that includes internet use in other EU countries as well.

      How much has been charged?

      Did you receive a sms that you were outside of the EU?

      Did you travel with a ferry or have you been on a Greek Island near the coast of Albania or Turkey?

      Be positive, avoid negativity, enjoy life and stay healthy!

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