I am receiving my invoices for the mobile subscription on an e-mail address that I no longer have access to. There is no option to change this in the MijnKPN app or website, everything is set to my new e-mail address already, but I keep getting invoices on the old one. Is there a way to fix this?
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Hi and welcome to the KPN community
The fastest way to change that e-mailaddress, is by contacting our customer service. You can reach them for free on phonenumber 0800-0402. My colleagues will help you right away to swap the old for your new e-mailaddress.Â
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.