I call last month November to renew my contract and add tv channels in new subscription. on the call kpn employee said you will receive on 7th december a device for tv receiver. i say ok. i wait for a long time no device
i call again she said you have no tv channels . we forget to add this service . i say ok cancel the contract . she said you cant i say ok add the channels which you agreed for black friday discount scheme she said not possible . i say then how? she said you have to pay more 10 euros every month
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is this fair? wy i should pay? it was my mistake or from kpn employee
i want to complain to department now
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add the channels or cancel the agreementÂ
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