Skip to main content

Hi everyone,

Currently, I have an internet connection at home from another provider, but I want to switch it to KPN. However, at the end of May, I'm going to move to another house. I verified that both of the addresses have KPN fiber up to 1 gbits. 

My question is: am I going to pay this activation cost (25 euros) again when I reported my move, or do any other installation costs exist?

 

Moving when you are in a contract with KPN is totally free of charge. So don’t worry about that.

Hi @BerkC, welcome to our forum. The activation costs only applies when you have a new subscription. When you move your current subscription is doesn't apply, it's free. 

You can find more information about moving on this page (in Dutch): Verhuis je Internet en TV makkelijk mee.

Thanks a lot @Ik_Combineer @Jasper . I started my KPN subscription based on the information you provided.

You're welcome @BerkC, and welcome to KPN 😉 If there is anything else we can do for you, don't hesitate to ask us.

De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

...

Community voorwaarden