Hi, we’re facing an issue of double payment for the 1st internet invoice. We have paid the invoice manually on 14th and two days later on 16th the account was charged with direct debit. We have read the forums and waited 14 days, but we haven’t received the refund. How can we proceed in such situation?
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Hi, that's most unfortunate and i'm sorry the refund is taking so long. Sometimes it can take longer to process the refund. I would advise you to contact our collections department during business hours on 0800-0402.
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