KPN is charging on my invoice 10€ per month for a service I never subsribed to: ESR TV.
I repeat, I never subscribed to. Nor via an app, nor via a SMS, nor via a website.
After contacting the customer desk, I have been told that I should ESR TV to end a contract, I never subscribed to. How insane that is.
KPN allows 3rd party companies to invoice me, without have proper controls.
Legally speaking, I never gave my consent to subscripe to ESR TV, or to use KPN pay or similar services from KPN that incurred additional charges.