Hello @Jasvent Singh ,

Writing off a bill without having provided services is not very neat of KPN. It is best to enter your private information in your profile. Then if a KPN employee is watching, they can take action on it.

Litigation will make little difference I think and on social media only those with negative experiences are shouting, so there you will unfortunately make little difference either.

Hi @Jasvent Singh, welcome here. I'm sorry to hear you've had this experience.

First things first, because it's important to get this out of the way: I cannot cancel your contract for you. But, I see you filled in your profile information, so I've taken a look at the situation. And I can give you more context, and steps to take.

Bit of context:

When you enter into a contract with us, you have a 14 day free cancellation period, starting on the day your services activate. Your services activated on September 27. Now, in practice, you didn't have a signal at your end. But according to our systems, everything was active. Which means that billing starts, as well as the count for the cancellation period. So, when you let us know on October 15 that you wanted to cancel (which I understand), the 14 period was over. Which means that the system no longer offers the cancellation option to our regular support staff. Instead, this has to go through our cancellation department. They determine whether or not you can still qualify for a free cancellation. 

What happened:

On the 15th you were put through to the cancellation department, and they put in a cancellation request. That can take a couple days to be processed. So, I think that is why the colleague on the 24th indicated everything would be alright. But it seems it has still not been processed and I cannot see why. And neither could the colleague you spoke to on Tuesday. Which is why they recommended you email the cancellation department. 

Wat next:

If you've already sent the email, the cancellation department will get back to you as soon as they can via phone. But, this might take up to two weeks. Alternatively, you can try and contact my colleagues through one of our socials (Facebook / X). That will allow you to easily refer back to this topic. They can further look into the cancellation status and help out.

Hi @Erik van KPN thanks a lot for checking this for me. Till now it seemed a black hole for me, but your reply give me hope KPN listens :)

I understand the situation now. I have sent the email to cancellation department explaining the full situation as in above question and hope to get an answer. I will also connect over facebook.

Thanks again.

Thank you Arjan. I updated my profile with private informaation and indeed @Erik van KPN did checked for me.