Need information on cancelling subscription.
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HelloÂ
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No, sending the modem back doesn't cancel your subscription.
You can do that by phone (quickest way) 0800-0402 (mo till fr 08:00 - 18:00 or sa 08:00 - 17:00)
Just tell tell the computer you want to cancel, it should then connect you a real person.
You can also fill out this online form to cancel: https://www.kpn.com/service/administratie/opzeggen/opzegging-doorgeven.htm
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.