How do I go about terminating my contract with KPN when they are unable to furnish internet services at my new address?
 

I notified KPN of my move in the first week of December 2023.
On December 12th, KPN sent an email stating that there is no KPN connection point at the new address. Upon calling KPN on December 13th, I was advised to cancel the contract via the opzeggen email address.

Despite sending four emails to the opzeggen email address since December 21st, along with all required documents such as the latest invoice, BRK registration with the new address, email report of the move with KPN, the KPN email indicating "Geen aansluitpunt aanwezig" (no connection point present), customer ID, and telephone contact details, I have yet to receive confirmation of contract cancellation.
 

After waiting for 14 days, I called 0800 0402 to request cancellation several times. However, I am still unable to cancel the contract, even though KPN acknowledged their inability to provide internet services at the new address and instructed me to cancel the contract. I diligently followed KPN's procedure by reporting the move on the website and receiving an email confirmation from KPN regarding the inability to provide internet services.
 

It is disheartening to find myself obligated to pay a high subscription for a service that KPN cannot deliver, especially when I am willing to cancel the contract as advised by KPN. This situation seems unjust, as I am not the instigator of the cancellation, yet I am compelled to continue paying for a service that KPN cannot provide