Hello,
I am trying to extend my subscription with a new phone but when I try to order it, it shows my older adress and it doesnt let me change during the ordering process.
However I changed my adress in MyKPN, it doesnt reflect to the ordering process.
Can you help?
Hi
It can take a couple of days before your adress has changed on our side.
It's been a couple of days, is your adress correct now?
If your old adress still shows you can give us a call on 0800-0402, my colleagues there can check your data and help you with your order.
You can also go to one of our physical shops for this.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.