I cannot cancel internet subscription

Hi,

I need help from the experts on this forum as I cannot cancel my home internet subscription even after a few phone calls to KPN.

The first phone call puts me on hold for 15 minutes to reach cancellation desk. Then tell me I better go to the provider to cancel. I did reach out to new internet provider but they do not offer switching service for my new subscription.

The second phone call, I explained the situation and calmly waited 40 minutes before the call automatically stopped.

Why such simple thing like cancellation is so complicated with KPN? I wasted my afternoon getting nothing done with KPN sadly. Please help as I am not sure I should call again. I have many other things to do.

Bladzijde 1 / 1

Hello @Khanh,thanks for your message and welcome to our Community!

Unfortunately we can't help you via this Community with the cancellation of a contract, I'm sorry. The only way is to call us on the (free) number 0800 0402. You can also make a 'call appointment' and therefore you can use this link. I can totally understand that you also have other things to do but calling with our customer service is the only way to get this solved.

Thank you. I will try again today.

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