Hi there
I cancelled the internet connection which ends 1st August but I have got the full ammount of August invoice that is EURO60,68 and the invoice number is ***********.
Should I pay the full ammount and advise me why if I should?
Bladzijde 1 / 1
Hi
There is a notice period of 1 month, did you cancel it 1 month in advance and received a confirmation?
It is normal that the invoice after cancellation is the usual amount, the invoices are made in advance, KPN will refund the overpaid amount on the next invoice.
Not paying just like that causes a lot of hassle because you receive reminders and it can end up with a debt collection agency.
If you can't afford to pay it, request a deferment of payment: https://www.kpn.com/service/administratie/facturen/online-betaalafspraak-maken.htm
You will get the “Betaalcode” after missing the payment.
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