Hello,

Thank you for reaching out, this should not happen at all.

You may contact KPN Support by calling the number: (0800) 0402 or you may visit a local KPN store to help you with this issue.

So can't we solve this problem here? Do I need to call or visit the kpn store?

Hi @Yasen, I don't see a cancellation of your subscription on our end so I'm afraid something went wrong.
I'm not sure what went wrong, but to rectify it you'll have to speak my colleagues of the cancellations department on 0800-0402 to cancel your subscription