Hello,

I bought the KPN mobile phone subscription last year in Nov-2023 with a 3 year contract because there were flyers in my area for KPN glass fiber and I could benefit with the combined offer of glassfibere & mobile.

So to take the advantage of combined offer I got KPN mobile phone subscription with iPhone 14.

The installation of glassfibere at my address/area has since been delayed multiple times and I had received call from KPN few months back that my order to get glassfiber is cancelled due to delays.

Now the Mobile phone plan without combined offer is double the cost of what I was paying previously, with no fault of mine.

Is it possible to cancel this contract. If so how can I initiate the process ?

Kind Regards

Kunal