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When I bought my internet subscription I have promised that there were no activation costs, but KPN charged it anyway. How can I ask for a reimbursement? 

Hi @NcB 
Please wait for a KPN employee who will answer after 24 hours and will help you further
Or call the customer service with the toll-free number of KPN 0800 0402 Available on: Mon-Fri between 08:00 - 18:00, Sat. 08:00 - 17:00.

Closed on Sundays and public holidays

 

Nobody reached out to me...


Hi @NcB 
Then you have to contact KPN yourself.
The fastest way is to call the free number 0800 0402