Also when i was given the contract, i never received a mobile number and therefore never could log into the app to connect my phone plan to my account. my contract number is 40108258676.

Hi @Soren . This topic got lost . I'm really sorry for that.

Did you manage to find a solution?

No still no resolution. I have since submitted a second request for cancellation but still no update.

@Soren I'm assuming you used this link right?

https://www.kpn.com/service/administratie/verhuizen/emigreren

(and you've send the relevant documents in the attatchment? )

Yes i have filled out that form twice now and have sent the confirmation from my university in the UK accepting my place.

I'm not sure if that's a valid document, @Soren .  I know they are pretty meticulous about this.   The want an official document stating your new place of residence.  Or a deregistration from the municipality document (so proof you are no longer a resident in The Netherlands )

I have submitted the form for a third time with the confirmation from Gemeente Eindhoven processing my immigration request, which I performed through Digid so there isn't some signed document; it is only an email. I have more documents if needed but of course the form only allows for one document. It would have been nice if I had gotten any form of response on the first two submissions saying that the document ‘wasn’t valid’, but alas I feel as if asking for good customer support from kpn is akin to fishing in the deep ocean with only a meter long stick.

Yeah,  to be honest I'm not that happy about the process either but it is what it is.  I have good faith the last submission wil do the trick.

It can take a while (as you sadly know).   Get back to me in 2 weeks if you haven't heard from them so I can escalate it for you. 

Okay I'll wait. Thanks for your help.