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Hi!

Due to technical problems in the serviceman's system, a charge of €70 was attached to us when connecting our internet. We were informed beforehand that the service would be free, but due to problems with the connection, the service technician had to accept the charge in the system (he could not change it to 0). However, he indicated in the invoice that we were therefore due a refund on the next invoice (€70), which did not happen. Because of that I'm asking here for help with the refund. In the attachment I'm sending the screenshot of the invoice.

Best,
Jakub

 

 

@KubaB Welcome to our forum. 

Strange that you got a bill for the services of the mechanic. 

Could you fill in your forum profile and let me know when you did? 

Then I will check what I can do for you! 

@Rutger_  

Hi! 

Thank you very much for the resnponse. I’ve updated my forum profile. Let me know if you need some more information!

Best,
Jakub

@KubaB Thanks for filling in your profile. 

I put your info trough to a colleague. Normally you will be contacted withing 3 working days! 

@KubaB I see that my colleague solved the situation. 

So on the next bill the costs will be reduced. 

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