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Dear Team

I am writing to follow up on my previous request for assistance regarding my internet subscription payment. As previously mentioned, I have paid for the subscription on December 26, 2022, but have yet to receive the modem required to use the service.

I have tried to contact customer service multiple times regarding this issue, and was advised to file a reclamation on your website. However, I was unable to find the process for doing so. Therefore, I am reaching out to request your assistance in filing a complaint.

I would appreciate it if you could guide me through the process of filing a reclamation on your website, or if you could file it on my behalf. I am hopeful that this issue can be resolved promptly so that I can begin using the service that I have paid for.

Thank you for your attention to this matter. I hope to hear back from you soon.

Sincerely,

Hocine

Hi @hocine! Welcome to the forum. 

I`m sorry to hear about your situation and would like to help. 

To file a complaint, please check this website (translated with Google translate). 

You can also call 0800-0402. Do however be aware that not all of our employees are fluent in English. So keep a Dutch-speaking person nearby to be save if possible. I recommend this because our employees can also try to help resolve the issue on the spot. Which is always faster. 

Would you please let me know if this helped?

De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

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