I am a bit dismayed that a big company of the magnitude of KPN will set up a refund plan, pay the agreed amount (see above) after due diligence upon completion of my contract and advance notice to leaving the Netherlands in August 2024 and turn around in October to us debt collection agents to threaten me to refund monies already settled into my account by KPN in September. 

I have since emigrated out of the country and regrettably now getting legal letters to refund KPN all monies credited to my account (see below). 

My shock stems from the fact that this would come from KPN, a big company with processes, quality controls and expected accounting practices would be engaging customers to refund monies calculated and paid by KPN. This is simply appalling and unimaginable. The company needs to take ownership for any accounting flaws in the system and also be accountable to customers. This action even challenges the transparency of the system towards its customers. I feel a sense of threat in the approach being taken by KPN in requesting me to pay the company back amount that was paid to me as reconciled balance on my account.

I am available to engage further as required.

Admin: pictures edited because of privacy