Hi @WrongEmail, welcome! That doesn't seem right! Is it possible for you to call us? You can call 0800-0402 in the Netherlands or +31612001200 from abroad. My colleagues will look into it and help you with this problem!

Dear Marcia, no, I can’t call you. I live abroad, and calls to the Netherlands are expensive. Can I get in touch via email?

If you could send me a private message, with your e-mailadress and the customer number and adress which are used in the e-mails, I will look into it!

Hi @WrongEmail, my colleagues will look into it and contact you (via e-mail) when the problem is solved!