Hi @Za03The! The quickest way to resolve this, without calling us, is through our website on emigration. When sending along the required documents, include the previous confirmation of cancellation. Also use the place for extra notes to let the team know that this has happened. They will be able to resolve this for you. 

If you do want to get in touch with an employee by phone, call +31 6 1200 1200. This is our number for customer service for anyone who's abroad.